Courteous Actions and Words

Everybody arriving at the medical office should be addressed in a courteous and friendly manner. Doctors, co-workers, patients and any other individuals must be treated with respect, addressed by name,  with a smile, care and warmth. An inviting gesture and personality goes a long way in the medical office.

A skilled medical assistant can create a friendly atmosphere and feelings of comfort and trust by being intentionally inviting to patients who come and go to their appointment. These medical assistants are generally well liked and their positive approach further influences the impression and level of satisfaction patients experience. Good words to use are:

  • “Good morning.”
  • “Have a great day.”
  • “Please tell me about it.”
  • “What can I do for you?”
  • “Is there a problem?”
  • “May I help you with that?”
  • “Thank you.”

When you address a person make sure you use the person’s proper name and title in a friendly manner and pronounce it correctly. A person’s name is is precious and personal. When you use a person’s name, you are saying to that person, “You are important.” How a person reacts to your initial approach will determine how they will respect and value the medical office’s services for the rest of the year.

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